Privacy & Cookies Policy

Last updated: November 2025

At Miracles Asia Co., Ltd. (“Miracles Asia”, “we”, “our”, “us”), we deeply respect the privacy of every person who reaches out to us, whether through our website, our mobile app, or by phone, email, or messaging. We understand that many of our visitors contact us during a vulnerable moment in their lives, and we take great care in how we collect, use, and protect your personal information.

This Privacy & Cookies Policy explains how we handle your information and the choices you have. By using our website, downloading or using our mobile app, or communicating with us, you agree to the terms of this policy.

If you are using our mobile app, you will be directed to this policy on our website.

We collect information in two ways: information you choose to share with us, and information collected automatically when you use our website or app.

1.1 Information You Provide

You may choose to share personal information with us when you:
Enquire about treatment, programs, or admission
Request support, resources, or recovery-related information
Fill out a form or request a callback
Communicate with us via phone, email, WhatsApp, SMS, or our website
Sign up for newsletters or updates
Use our mobile app to track recovery progress, complete check-ins, or log personal entries
This information may include:

1.2 Information Collected Automatically

When you visit our website or use our mobile app, we automatically collect certain data to help us improve our services and protect our systems, such as:

We use your information to:

Respond to enquiries about recovery, treatment, or admissions
Provide the services you request
Support clients using our mobile app and digital tools
Improve our website, app functionality, and overall experience
Communicate program updates, newsletters, resources, or reminders (only if you’ve opted in)
Deliver relevant advertising on external platforms
Provide follow-up support through WhatsApp, SMS, phone, email, or in-app messages
Ensure compliance with Thailand’s Personal Data Protection Act (PDPA) and other applicable laws
Maintain internal records and improve our services
We never sell or rent your personal information.

We only share personal information when it is necessary to support our operations or when required by law. This may include:

Service Providers
Trusted third-party providers who help us operate securely and effectively, such as:
Cloudflare (security & performance)
Google Analytics / GA4
Facebook/Meta Pixel (advertising)
CRM and client communication systems
Email marketing platforms
Secure hosting and IT services
These providers are required to keep your information confidential and use it only for the services we request.
Legal or Regulatory Requirements
We may share information when required to comply with Thai law, public health regulations, or lawful requests by government authorities.
Safety Concerns

We may disclose information if necessary to protect the safety of clients, team members, or others.

We do not allow service providers to sell or misuse your personal information.

Although Miracles Asia operates in Thailand, clients often come from all over the world.

To support international users, we follow general principles aligned with GDPR, UK GDPR, and CCPA. This includes:

- Providing transparency about our data practices
- Allowing access, correction, or deletion of your data upon request
- Allowing you to withdraw consent
- Maintaining appropriate safeguards during international transfers
- All data is processed in accordance with Thailand's PDPA.

We keep personal information only for as long as needed to:
Respond to your enquiry
Provide requested services
Support app users
Meet legal, regulatory, or security requirements
When information is no longer needed, it is securely deleted or anonymized.

We use appropriate technical and organizational measures to protect your information, including:

- Secure servers
- Encryption (including SSL for sensitive transmissions)
- Access controls and authentication
- System monitoring and threat detection

While we work hard to protect your information, no online transmission can be guaranteed 100% secure. If you believe your data may be at risk, please contact us immediately at info@miraclesasia.com

Our services, website, and mobile app are not intended for individuals under 18.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us so we can remove it.

Depending on where you live, you may have the right to:

-Access the personal information we hold about you
-Request corrections
-Request deletion of your data
-Withdraw consent
-Object to marketing or certain processing activities

To make any request, email info@miraclesasia.com

We may need to verify your identity before completing your request.

9.1 What Are Cookies?

Cookies are small text files stored on your device to help websites function properly, remember preferences, and understand how visitors use them.

9.2 How We Use Cookies

We use cookies to:

9.3 Third-Party Cookies

We may use third-party cookies from:

These tools help us understand visitor behaviour and deliver relevant advertising. They do not give us access to your personal information beyond aggregated insights.

9.4 Managing Cookies

You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect website or app functionality.

We may update this Privacy & Cookies Policy from time to time.
The latest version will always be available on www.miraclesasia.com
, with the updated date clearly displayed at the top.

If you have questions, concerns, or requests about this policy or how we handle personal data, please contact us:

info@miraclesasia.com

www.miraclesasia.com

Miracles Asia Co., Ltd. 48/3 Moo 1 Soi Nanua, Paklok Thalang, 83110, Phuket, Thailand.